FAQs

Q1 ,  When will the order Ship ?

Please Note When you placed a order from Rotimia 

Processing time usually takes between 1-5 business days.

Order received 

We match the nearest warehouse of your Country and if there's enough stocks - order send out within 48 hours 

If There's not enough Stocks , We need 2-3 days to arrange the products  , So the package will be sent out within a week

Please reference below flow chart

Q2,  How To track My order ?

Once your order shipped, you’ll receive a shipping confirmation email From our website 

To ensure you can receive this confirmation email or other emails send from our customer service , Please make sure to provide the correct Email address 

This email include the tracking number and a link to check order status. You can also go to your account page to check order status.

https://www.17track.net/en

This is a wesbite which can track all Tracking number . if you can't track the package status from this website 

There's only one possibility which is the logistics provider CHANGE the tracking number because of International transport  . in this cause  , you just need to send an email to our service  to ask for the new tracking number .

Once you receive shipping confirmation means the order has been sent out without doubt

Please reference below shipping confirmation form

 

 

Q3, Why didn't i receive shipping confirmation for my order ? 

We also received some feedback about not receiving the shipping confirmation 

In this Cause , First Step. Please check the order information you have provided  !! included Email address , delivery address ,and phone No#

If everything is correct , please check the Spam in mailbox (some of the mail box might have mail blocker )

Or search some help with our service  

Service Email: hello@inerlove.com

Feel free to  contact our customer service 

Our working hours is

9:00am to 18:30pm ,Monday to Friday

Normally the email gets reply within 30 hours 

Q4, Do you ship worldwide?

No ! Currently We only accept about 40 countries orders , if you can place an order from our website successfully , that's means your country is within our range . Please understand ,Because Of  COVID-19, The shipping time has slightly affected . but once your order confirmed , we will do our best to make sure you receive the package ASAP

Thank you very much for you support !